Privacy Policy

2.1 Information You Provide Directly

When you register for an oke76 account or use our services, you voluntarily provide us with personal information including:

• Identity Information: Full legal name, date of birth, nationality, gender, government-issued identification number (KTP number for Indonesian residents), and copies of identity documents (KTP, passport, driver's license)
• Contact Information: Email address, mobile phone number, residential address, postal code, city, and province
• Account Credentials: Username, password, security questions and answers, and account preferences
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details (for deposits and withdrawals), and transaction history
• Verification Documents: Proof of address documents (utility bills, bank statements), source of funds documentation, and employment information if requested for enhanced due diligence
• Communication Content: Messages you send to our customer support team via live chat, email, WhatsApp, or other channels, including attachments and any information you voluntarily share during these interactions

2.2 Information We Collect Automatically

When you access or use oke76 services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system (Android, iOS, Windows), browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and mobile network information
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, feature usage, search queries, and navigation paths through our website
• Location Data: IP address, geolocation data derived from IP address, time zone setting, and location permissions granted on mobile devices
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and similar technologies used to recognize your device, remember preferences, analyze site traffic, and improve user experience
• Transaction Data: Deposit amounts, withdrawal requests, payment method used, transaction timestamps, payment processor transaction IDs, and bonus claims

2.3 Information from Third Parties

oke76 may receive information about you from external sources including:

• Payment Processors: BCA, BRI, BNI, Mandiri, and other Indonesian banks, as well as e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), may share transaction confirmation data with us
• Identity Verification Services: Third-party KYC (Know Your Customer) verification providers may supply us with identity verification results and fraud risk assessments
• Affiliate Partners: If you accessed oke76 through an affiliate link, we may receive limited information about the referral source
• Game Providers: Software providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) share game session data including bets placed, outcomes, and RTP statistics

3.1 Primary Purposes

oke76 uses your personal information for the following legitimate business purposes:

• Account Management: Creating and maintaining your player account, authenticating your identity when you log in, managing your profile settings and preferences
• Service Delivery: Processing your deposits and withdrawals, enabling you to play casino games and place sports bets, tracking your gaming activity and transaction history, calculating and awarding bonuses and promotions
• Compliance and Security: Verifying your age (21+ requirement) and identity to prevent underage gambling, conducting KYC and anti-money laundering (AML) checks, detecting and preventing fraud, collusion, bonus abuse, and other prohibited activities, complying with legal obligations and regulatory requirements
• Customer Support: Responding to your inquiries via live chat, email, WhatsApp, or other channels, resolving disputes and addressing complaints, providing technical assistance with deposits, withdrawals, and gameplay issues
• Marketing and Communications: Sending you promotional offers, bonus notifications, and gaming updates via email or SMS (only with your consent), personalizing marketing messages based on your gaming preferences and activity
• Platform Improvement: Analyzing usage patterns to improve website performance and user experience, developing new features and games based on player feedback, conducting internal research and analytics

3.2 Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions you agreed to when registering)
• Legal Obligation: Processing is required to comply with applicable laws, including age verification, AML regulations, and gaming license requirements
• Legitimate Interests: Processing serves our legitimate business interests, such as fraud prevention, service improvement, and network security, provided these interests do not override your privacy rights
• Consent: For certain activities like marketing communications, we rely on your explicit consent, which you can withdraw at any time

4.1 When We Share Your Information

oke76 does not sell your personal information to third parties. We share your data only in the following limited circumstances:

• Service Providers: We share necessary information with trusted third-party vendors who assist us in operating our platform, including payment processors (for handling BCA/BRI/BNI/Mandiri transactions), game providers (Pragmatic Play, Evolution Gaming, etc.), identity verification services, cloud hosting providers, customer support software vendors, and marketing automation platforms. These providers are contractually bound to protect your data and may only use it to deliver services to oke76.
• Legal Requirements: We may disclose your information if required by law, court order, subpoena, or regulatory request. This includes sharing data with law enforcement agencies investigating illegal activity, compliance with anti-money laundering regulations, responding to government inquiries, and protecting oke76's legal rights in disputes.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
• Fraud Prevention: We may share information with fraud detection agencies, credit reference bureaus, and other gaming operators to prevent fraudulent activity, bonus abuse, and account takeovers.

4.2 International Data Transfers

Some of our service providers and partners are located outside Indonesia, which means your personal information may be transferred to, stored in, or processed in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information according to this Privacy Policy and applicable data protection laws.

7.1 Access and Correction

You have the right to access the personal information oke76 holds about you and to request corrections if any data is inaccurate or incomplete. You can update most account information directly through your oke76 account settings. For other requests, please contact our support team at [email protected].

7.2 Data Portability

Upon request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format (such as CSV or JSON), allowing you to transfer your data to another service provider where technically feasible.

7.3 Deletion and Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain information for compliance purposes (e.g., transaction records for tax audits, AML documentation). Deletion requests should be submitted to our support team.

7.4 Marketing Opt-Out

You can opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email, or by adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing, we will still send you essential service-related communications (e.g., account security alerts, withdrawal confirmations).

7.5 Restriction and Objection

You have the right to restrict or object to certain types of data processing, such as processing for direct marketing purposes or processing based on legitimate interests. To exercise these rights, please contact our Data Protection Officer.